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Hotel Exterior

voco The Franklin New York, an IHG® Hotel

An Upper-East Side Hotel with Modern Glamour

4.5/5

Housed in a 19th-century brownstone, voco® The Franklin combines historic charm with modern glamour in the cultural heart of New York City. Nestled on a quiet, tree-lined street, our Upper East Side hotel offers a comfortably chic haven in Manhattan.

Step outside to explore NYC attractions, including the Museum Mile, Guggenheim Museum, and Central Park. Discover designer stores and restaurants along glitzy Madison Avenue. Walk to the subway lines and ride the train just four stops to Yankee Stadium.

Enjoy contemporary comfort and European style in our guest rooms with free Wi-Fi and flatscreen TVs. Choose from our cozy rooms; with one bed in 130 sq. ft., they're ideal for solo travelers. Corner queen rooms offer 150 sq. ft., while our spacious king studio rooms offer 220 sq. ft. We also have 220 sq. ft. rooms with two double beds if you're traveling with friends or family. These sophisticated NYC retreats feature crystal chandeliers, original art, and glass-enclosed showers.

Hotel packages available

Prices shown reflect an average per night stay from

Apr 4 - 5, 2025

All you need and more

Wifi
Parking
Pets
Wifi
Parking
Pets

Our Rooms

THE VOCO™ EXPERIENCE

Sleep, eat & everything in between

A hotel stay should be a break from the demands of the day to day. So, we add charming touches that make a world of difference, to create moments you’ll remember long after check out.

Guest Reviews

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We like knowing our guests have had a great stay with us – or finding out how we can make their voco experience even better. Read our verified guest reviews below.

Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Real Guests
Ratings summary
Overall experience 
4.5 / 5
4.5 / 5
Open Ratings Snapshot
Rating breakdown 353 reviews
5 Stars
255
4 Stars
55
3 Stars
21
2 Stars
16
1 Star
6
based on 353 reviews
309 out of 34889%Recommend this property.
Staff and service 
4.8 / 5
4.8 / 5
Room and comfort 
4.2 / 5
4.2 / 5
Value 
4.0 / 5
4.0 / 5
Room cleanliness 
4.8 / 5
4.8 / 5
Sleep quality 
4.4 / 5
4.4 / 5
Eating and drinking 
3.9 / 5
3.9 / 5
Memorable experience 
4.3 / 5
4.3 / 5
Genuine warm welcome 
4.7 / 5
4.7 / 5
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Product ReviewsWrite a review
Nice Stay at Franklin New York
Overall Experience 
4.0 / 5
4.0 / 5
PostedApril 3, 2025
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fromMichigan
Age:50-64
Traveler type:Leisure
Reason for visit:Moved our son into the neighborhood
Staff and service 
5.0 / 5
5.0 / 5
Room and comfort 
3.0 / 5
3.0 / 5
Value 
3.0 / 5
3.0 / 5
Room cleanliness 
4.0 / 5
4.0 / 5
Sleep quality 
4.0 / 5
4.0 / 5
Eating and drinking 
4.0 / 5
4.0 / 5
Memorable experience 
4.0 / 5
4.0 / 5
Genuine warm welcome 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
This hotel was conveniently located as our son moved in just 2 blocks away. VERY warm welcome from staff. Very nostalgic elevator and the hotel had a lot of history. I am glad it's part of the IHG portfolio. I had a cozy queen room and it was very small and not what I was expecting. Parking an oversize vehicle in the area was a problem and expensive as well. I would stay here again!!
Reason for visit:Moved our son into the neighborhood
ProsLocation, Connects you to the destination, recognition for ihg rewards club members
Consvery small room and hard to park
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Posted byHotel Staff
 
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onApril 3, 2025
Hello Spartydad,
Thanks for staying with us and the VOCO- The Franklin. We appreciate your feedback!
We strive to provide that highest level of service possible. Happy to see that was felt.
Apologies for any discomfort caused by the size of the room.
We hope to welcome you back in the future and we can make it even better for you.
Jasmine Collazo
Operations Manager
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Voco : The Franklin New York
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 20, 2025
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Age:18-24
Traveler type:Leisure
Check Out Date:2025-03-16
Staff and service 
5.0 / 5
5.0 / 5
Room and comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room cleanliness 
5.0 / 5
5.0 / 5
Sleep quality 
5.0 / 5
5.0 / 5
Memorable experience 
5.0 / 5
5.0 / 5
Genuine warm welcome 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
My daughters and granddaughter stayed here and they loved it they send staff was nice and helpful.
Check Out Date:2025-03-16
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onMarch 20, 2025
Hello Ruth5,
Thank you for choosing Voco The Franklin for your NYC stay.
We are very grateful to have been of service to your family and we appreciate you taking the time to leave your review.
Feedback like yours is what gives us the drive to continue to provide the best possible service.
We hope to welcome your family back and make their stay even better.
Sincerely,
Jasmine Collazo
Operations Manager
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Great location if you spend most of your time away from the room
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 19, 2025
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fromCalifornia
Traveler type:Leisure
Reason for visit:leisure
Staff and service 
5.0 / 5
5.0 / 5
Room and comfort 
3.0 / 5
3.0 / 5
Value 
3.0 / 5
3.0 / 5
Room cleanliness 
4.0 / 5
4.0 / 5
Sleep quality 
5.0 / 5
5.0 / 5
Eating and drinking 
1.0 / 5
1.0 / 5
Memorable experience 
5.0 / 5
5.0 / 5
Genuine warm welcome 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Great location, beds and shower. The sink in the bathroom is too far back from where you stand and the opening is too narrow to really get into the sink properly. The room is clean and the staff is great. The rooms are too small to really spend much time in. Only one person can walk past the end of the bed at a time. Overall good experience but not if you plan on spending much time in the room.
Reason for visit:leisure
ProsSleep Quality, Room Cleanliness, Location
Constoo small
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onMarch 20, 2025
Hello Annie,
Thank you so much for staying with us at the VOCO- The Franklin
We use valuable feedback, such as yours to help improve and provide the best service possible.
Apologies for any discomfort caused by the size of the room.
We hope to welcome you back soon and we can make your stay even better.
Jasmine Collazo
Operations Manager
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Quiet, clean, comfortable and conveniently located
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 19, 2025
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fromHartford, CT
Age:50-64
Traveler type:Business
Reason for visit:NYC St. Patrick's Day Parade business
Staff and service 
5.0 / 5
5.0 / 5
Room and comfort 
5.0 / 5
5.0 / 5
Value 
4.0 / 5
4.0 / 5
Room cleanliness 
5.0 / 5
5.0 / 5
Sleep quality 
5.0 / 5
5.0 / 5
Eating and drinking 
4.0 / 5
4.0 / 5
Memorable experience 
4.0 / 5
4.0 / 5
Genuine warm welcome 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
I stay here two nights each year for the NYC St. Patrick's Day Parade. The hotel is always incredibly clean and quiet and the staff is lovely. Subway is one block away and there are multiple retailers within walking distance.
Reason for visit:NYC St. Patrick's Day Parade business
ProsSleep Quality, Room Cleanliness, Location, Connects you to the destination
Consrooms are so small.
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onMarch 20, 2025
Hello Colleen,
Thank you for choosing Voco The Franklin for your NYC stay.
We are very grateful to have been of service to you.
Thank you so much for your review. Feedback like yours is what gives us the drive to continue to provide the best possible service.
We hope to welcome you back soon and we can make your stay even better.
Jasmine Collazo
Operations Manager
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Very personal and friendly place to stay
Overall Experience 
4.0 / 5
4.0 / 5
PostedMarch 19, 2025
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fromIndpls, IN
Age:50-64
Traveler type:Leisure
Reason for visit:Visiting family in the neighborhood
Staff and service 
4.0 / 5
4.0 / 5
Room and comfort 
4.0 / 5
4.0 / 5
Value 
3.0 / 5
3.0 / 5
Room cleanliness 
4.0 / 5
4.0 / 5
Sleep quality 
5.0 / 5
5.0 / 5
Genuine warm welcome 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Small but very nice. Lighting in the bathroom is poor, very difficult to put makeup on.
Reason for visit:Visiting family in the neighborhood
ProsSleep Quality, Room Cleanliness, Location
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Solo female senior citizen visitor felt safe and welcome.
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 9, 2025
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fromMN
Traveler type:Leisure
Reason for visit:A museum excursion.
Next destination:Not sure.
Staff and service 
5.0 / 5
5.0 / 5
Room and comfort 
5.0 / 5
5.0 / 5
Value 
4.0 / 5
4.0 / 5
Room cleanliness 
5.0 / 5
5.0 / 5
Sleep quality 
5.0 / 5
5.0 / 5
Eating and drinking 
5.0 / 5
5.0 / 5
Memorable experience 
5.0 / 5
5.0 / 5
Genuine warm welcome 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
There was front desk staff availability 24/7 which was very important to me. They were all helpful and friendly. One thing that bothers me about this and every other hotel at which I've stayed is the lack of recycling.
Reason for visit:A museum excursion.
Next destination:Not sure.
ProsSleep Quality, Room Cleanliness
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onMarch 10, 2025
Hello MC3000,
Thank you for choosing Voco The Franklin for your NYC stay.
We are very grateful to have been of service to you.
Thank you so much for your review. We use feedback such as yours to help improve and refine our service.
We hope to welcome you back soon and we can make your stay even better.
Jasmine Collazo
Operations Manager
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Excellent service and location!
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 7, 2025
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Please wait while more information about JD27 is loaded.
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fromHudson Valley, NY
Age:35-49
Traveler type:Leisure
Reason for visit:Music and Museums
Staff and service 
5.0 / 5
5.0 / 5
Room and comfort 
4.0 / 5
4.0 / 5
Value 
4.0 / 5
4.0 / 5
Room cleanliness 
5.0 / 5
5.0 / 5
Sleep quality 
3.0 / 5
3.0 / 5
Eating and drinking 
5.0 / 5
5.0 / 5
Memorable experience 
5.0 / 5
5.0 / 5
Genuine warm welcome 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
We were visiting to attend a concert and stay just overnight, and this hotel was in walking distance to the venue (and walking distance to museums and tons of delicious food)! The staff were wonderful and the facilities were clean and nicely decorated. Everyone was so friendly and helpful. They even held our suitcase while we were out after checkout. Rooms are always tiny and expensive in the city but if you find a decent price point, and the place is clean and just for sleeping, you hit gold. The noise level is always a factor, too...but we did not find this location to be very noisy at all. The main thing that is a dealbreaker for us when traveling is the bed (and nearly all hotels have mattresses that are too soft for our issues--so we prefer really firm beds that most people would hate). We would still consider staying here again if we are in town for an event. The free espresso drink for guests, complimentary water, and chocolate biscuits were all a nice touch!
Reason for visit:Music and Museums
ProsRoom Cleanliness, Location, Amenities, recognition for ihg rewards club members
ConsSleep Quality
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onMarch 8, 2025
Hello JD27,
Thank you for choosing Voco The Franklin for your NYC stay.
We are very grateful to have been of service to you.
Thank you so much for your review. We use feedback such as yours to help improve and refine our service.
We hope to welcome you back soon and we can make your stay even better.
Jasmine Collazo
Operations Manager
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The nicest and most friendly staff in nyc!
Overall Experience 
5.0 / 5
5.0 / 5
PostedFebruary 27, 2025
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Please wait while more information about Jkp6 is loaded.
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Traveler type:Leisure
Check Out Date:2025-02-23
Reason for visit:Leisure time with family
Staff and service 
5.0 / 5
5.0 / 5
Room and comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room cleanliness 
5.0 / 5
5.0 / 5
Sleep quality 
5.0 / 5
5.0 / 5
Eating and drinking 
5.0 / 5
5.0 / 5
Memorable experience 
5.0 / 5
5.0 / 5
Genuine warm welcome 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Great location and charming hotel. The rooms were clean. The staff was great. Tiny space but quaint.
Check Out Date:2025-02-23
Reason for visit:Leisure time with family
ProsAmenities, Room Cleanliness, Location, Sleep Quality
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onMarch 1, 2025
Hello Jkp6,
Thank you for choosing Voco The Franklin for your NYC stay.
We are very grateful to have been of service to you.
Thank you so much for your review. We use feedback such as yours to help improve and refine our service.
We hope to welcome you back soon and we can make your stay even better.
Jasmine Collazo
Operations Manager
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